"A polite smile and positive greeting from someone who is willing to help and listen. It's important to feel comfortable and confident that your child's school is going to listen and do their best to help and to know you can talk to them."
"The teachers' friendly faces! It makes me feel more comfortable and relaxed."
Helpful and Informative
"When someone actually looks up and asks how they can help me. Acknowledgement is important, as is customer service."
"The staff remembers who I am and knows my child. It makes us feel valued and like part of a community."
Accessible and Responsive
"School personnel who are diligent about answering questions and returning phone calls. Prompt communication is key to parents feeling connected and heard."